The delivery of acute radiology interpretations requires a “mission critical” approach to teleradiology technology design and implementation. TeamHealth Teleradiology’s technical solutions ensure that each client receives a comprehensive level of service that is unique within the industry. Secure VPN solutions provide encrypted image transmission from our image gateway to the Workflow management, aided by our teleradiology information system, prevents reporting delays for after-hours exams that otherwise might be caused by miscommunication or missing information. Programmed “triggers” alert our staff to events that are beyond the norm, enabling quick response to ensure minimal delays. Automatic routing assures rapid delivery of image studies to the interpreting physician. Automatic fail-over routing accommodates brief or unplanned telecommunications downtime. Multiple telecommunications providers deliver redundant and transparent connectivity to client facilities and, if communication issues do arise, quickly re-direct studies to a back-up radiologist. 24/7 technical support and front-line assistance staffed by trained technicians delivers a unique level of customer support. We work with each client during implementation to document the clients’ configuration and setup. Therefore, if a technical issue develops, our technicians provide timely and accurate responses.
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